DRIVING CUSTOMER ENGAGEMENT

ECA is a powerful approach designed to boost customer involvement. By providing the right resources, ECA enables customers to proactively shape their experiences. That leads to increased customer engagement, as well as invaluable insights that can shape business decisions. Ultimately, ECA is about fostering a dynamic relationship where customers a

Serel's exceptional framework hinges on a fundamental idea known as ECA. This acronym stands for Event-Condition-Action, illustrating the core mechanism that fuels Serel's dynamic operation. ECA constitutes a clear framework for processing events within the system. Initially, an event is triggered, signifying a specific occurrence or change. Secon